1. Introduction
These Terms of Service ("Terms") govern your use of the website and services provided by Frosty Valuation, a property valuation and surveying company registered in England and Wales.
By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
2. Company Information
3. Services
Frosty Valuation provides professional property valuation and surveying services including:
- Residential property valuations
- Commercial property valuations
- Property surveys and inspections
- Expert witness services
- Property investment advisory
- Tax and probate valuations
4. Professional Standards
Our services are provided in accordance with:
- Royal Institution of Chartered Surveyors (RICS) standards and guidance
- RICS Red Book valuation standards
- Relevant UK legislation and regulations
- Professional indemnity insurance requirements
5. Service Agreement and Terms
5.1 Engagement
A contract for services is formed when:
- We accept your instruction in writing
- Terms of engagement are agreed
- Any required deposits or fees are paid
5.2 Scope of Work
Each engagement will specify:
- The property or properties to be valued/surveyed
- The purpose of the valuation
- The basis of valuation
- Reporting requirements and timescales
- Fees and payment terms
5.3 Client Obligations
Clients must:
- Provide accurate and complete information
- Allow reasonable access to the property
- Disclose any material facts affecting the property
- Pay fees as agreed
6. Fees and Payment
6.1 Fee Structure
Fees are agreed before commencement of work and may be based on:
- Fixed fee arrangements
- Hourly rates
- Percentage of property value (where appropriate)
6.2 Payment Terms
- Payment is due within 30 days of invoice date
- Late payment may incur interest charges
- We reserve the right to suspend services for non-payment
7. Limitations and Exclusions
7.1 Scope Limitations
Our valuations and reports are subject to:
- The stated purpose and basis of valuation
- Assumptions and special assumptions disclosed
- Property inspection limitations
- Information available at the valuation date
7.2 Liability Limitations
Our liability is limited to:
- The amount of professional indemnity insurance coverage
- Direct losses arising from negligent performance
- The fees paid for the specific service
We exclude liability for:
- Consequential or indirect losses
- Loss of profit or opportunity
- Third party claims (unless specifically agreed)
8. Intellectual Property
All reports, valuations, and advice remain our intellectual property. Clients may use our reports for the stated purpose but may not:
- Reproduce or distribute without permission
- Use for purposes other than those stated
- Rely on reports beyond their validity period
9. Confidentiality
We maintain strict confidentiality regarding:
- Client information and instructions
- Property details and valuations
- Commercial and personal data
Information may only be disclosed:
- With client consent
- As required by law
- To professional advisers under confidentiality
10. Website Terms
10.1 Permitted Use
You may use our website to:
- Access information about our services
- Contact us for enquiries
- Subscribe to our newsletter
10.2 Prohibited Use
You must not:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access
- Interfere with website functionality
- Copy or reproduce content without permission
11. Data Protection
We process personal data in accordance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Our Privacy Policy
12. Complaints and Disputes
12.1 Complaints Procedure
If you are dissatisfied with our services, please:
- Contact us in writing with details of your complaint
- Allow us to investigate and respond
- Engage in good faith attempts to resolve the matter
12.2 Alternative Dispute Resolution
Unresolved complaints may be referred to:
- RICS Dispute Resolution Service
- Property Ombudsman (where applicable)
- Mediation services
13. Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including:
- Natural disasters or severe weather
- Government restrictions or regulations
- Pandemic or health emergencies
- Technical failures or cyber incidents
14. Termination
Either party may terminate services:
- By mutual agreement
- For material breach of terms
- With reasonable notice for convenience
Termination does not affect accrued rights or obligations.
15. Governing Law
These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.
16. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of modified terms.
17. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
18. Professional Indemnity Insurance
We maintain professional indemnity insurance with coverage appropriate to our services and RICS requirements. Details of our insurance coverage are available upon request.
19. Contact Information
For questions about these Terms or our services, please contact us: